Return & Refund Policy
Return & Refund Policy
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
- Items marked as final sale
- Damaged items due to misuse or improper handling
- Items without original packaging
- Personalized or custom-made products
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 48 hours of receiving your order.
How to Request a Return
To initiate a return, please contact us at jvmallinone@onlinestoreinfo.com or call 09167387927 with your order number and reason for return. Our team will guide you through the process.